Return Policy

How do I return an unwanted item?

If you would like to send/return an unwanted item to us, then please do so as long as within 30 days from the date of receiving the order. All returns must be in as new condition and unused.  

How do I send the item(s) back to you?

There should be a returns label with your goods, please note the items being returned, note the reason and follow the instructions on the delivery/returns document. Unfortunately, we don't offer free returns, which means you are responsible for sending unwanted item(s) back to us. We recommend that the items) are properly packaged,
and you use a courier service that can be tracked or recorded which offers you the relevant insurance against damge or loss.

Whats the return address?

Eddie Bauer UK, Albert Mill, Mill Street, Haslingden, Rossendale, BB4 5JW, United Kingdom


How long does it take to get my refund? 

We will aim to process returns as promptly as possible, however refunds may take up to 14 days from receipt of the delivery back to our warehouse. If only part of the order is returned and some of the items kept we will just refund the return items and not the delivery charge.

When a delivery charge has been incurred we will only refund the standard delivery charge, even if you originally selected a more expensive service when you first placed your order. Please note, your statutory rights are not affected.


How do I return a faulty/damaged item?

If you find your item(s) to be faulty then please contact as soon as possible to discuss the nature of the fault – providing images of the damage/fault will speed up the return. We will then advise you of the appropriate action to sort out the replacement, refund, parts or repair as necessary. All items must be returned in a clean and dry condition.